Account Consultant II

ACERTUS • Mission, KS

45d • $65,000 - $75,000

About The Position

As an Account Consultant you will be responsible for overseeing all of the
workflow management activities for your clients. You will serve in this critical
role by providing weekly status updates of all work in progress, driving clients
to ACERTUS best practices, partnering with internal teams to maintain SLA’s
within each of the workflows, and providing a point of contact for any
escalations with follow-up for resolution. You will be the primary contact for
your clients and will be expected to maintain strong working relationships that
will foster additional business opportunities. You will work closely with
cross-functional teams within the ACERTUS organization to achieve the company’s
overall objectives and goals, and address client needs to provide best in class
customer service.

Requirements

• Proficient in Microsoft Office programs, Zendesk, and other general office systems.
• Strong project management skills.
• Ability to map out processes to gain efficiencies.
• Ability to analyze data and make decisions.
• Organized thinker with exceptional attention to detail.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Knowledge of the vehicle title and licensing process.

Responsibilities

• Establish and maintain a strong, working partnership with clients
• Conduct regular status meetings with clients to provide a summary of all outstanding work in progress
• Partner with the client to work through any exceptions to the workflows, gather missing requirements, and make sound business decisions on action items
• Partner with internal teams to maintain SLA’s within the workflows as well as identify trends to be shared with the client
• Drive clients to ACERTUS best practices
• Manage client escalations with appropriate research, timely responses and overall resolution
• Consult with the client to determine business solutions and process improvements as identified through analyzing client trends
• Establish and maintain interpersonal relationships with partners
• At all times, represent ACERTUS in a professional manner with conduct that aligns with core policies and procedures
• Work with partners to develop long-term solutions and process improvements
• Participate in on-going training and development for both self and others
• Provide best-in-class customer service to clients
• Other duties as assigned

Benefits

• Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto enrollment at 3% on the 1st day of the month following your start date
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees