ACCOUNT CLERK I - PARKING 2025 - 02945

City of Fayetteville, AR•Fayetteville, AR

47d•Onsite

About The Position

The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive. Perform on site collections of parking revenues from parking pay stations and parking decks as scheduled. Reconcile collections with revenue management reports and complete bank deposits. Reconcile parking revenues by creating and maintaining financial reports for both the Entertainment District and Downtown parking zones. Serve as first contact for parking issues. Be knowledgeable of City Ordinance and parking policies and explain parking policies, address complaints regarding parking tickets and answer questions from general public, downtown employees and customers. Update parking ticket citations and payments. Update parking ticket payments received through District Court for summonses (monthly). Prepare parking citation appeals for review by Parking Manager. Maintain tracking spreadsheet and scan completed voids into computer system. Invoice parking customers and maintain master files on customers. Issue parking violations notices and summonses; send summonses to City Prosecutor and Warrant's Officer. Maintain files on Summonses paid and/or returned to the Parking office by both the Warrant Office and District Court. Maintain summary of parking violations issued and payments received. Create end of month journal entries and submit to Accounting. Issue parking card to City employees and other customers of the parking program as needed. Assist public with parking programs -hang tags, gated lots and parking decks. Serve as back-up to prepare and process special event permit applications and maintain special events calendar. Monitor parking lots with new client access system. Maintain Event Parking summary. Code Event Parking deposits for Accounting. Coordinate with other departments as needed. Assist supervisors with projects and financial reports as needed. Perform other duties as assigned. Perform secondary duties as assigned.

Requirements

High school diploma or GED and three (3) years of related experience.
Must successfully pass a criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses and any offense under A.C.A. 21-15-103 and A.C.A. 21-15-111.
Effectively communicate with others orally and in writing.
Ability to respond to common inquiries or complaints from customers, or members of the business community.
Must be able to use mathematics including addition, subtraction, multiplication and division and/or calculating rates and percents.
Must be proficient in the use of a computer and related software programs such as word processing and spreadsheet applications.
Must be able to become proficient in the use of various parking software applications.
Must have the ability to learn to utilize the City's financial management software application.
Must be able to effectively operate standard office equipment.
While performing the functions of this job, the employee is regularly required to talk and hear.
The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms.
The employee is required to work outside in the downtown area and Entertainment District to collect parking revenues approximately two times each week.
The employee must be able to bend and stoop, as well as frequently lift and/or move up to 50 pounds during the collection process.
Vision abilities required to accomplish computer and office work.

Responsibilities

Provide good customer service to both internal and external customers
Maintain positive and effective working relationships with other City employees
Have regular and reliable attendance that is non-disruptive
Perform on site collections of parking revenues from parking pay stations and parking decks as scheduled
Reconcile collections with revenue management reports and complete bank deposits
Reconcile parking revenues by creating and maintaining financial reports for both the Entertainment District and Downtown parking zones
Serve as first contact for parking issues
Be knowledgeable of City Ordinance and parking policies and explain parking policies, address complaints regarding parking tickets and answer questions from general public, downtown employees and customers
Update parking ticket citations and payments
Update parking ticket payments received through District Court for summonses (monthly)
Prepare parking citation appeals for review by Parking Manager
Maintain tracking spreadsheet and scan completed voids into computer system
Invoice parking customers and maintain master files on customers
Issue parking violations notices and summonses; send summonses to City Prosecutor and Warrant's Officer
Maintain files on Summonses paid and/or returned to the Parking office by both the Warrant Office and District Court
Maintain summary of parking violations issued and payments received
Create end of month journal entries and submit to Accounting
Issue parking card to City employees and other customers of the parking program as needed
Assist public with parking programs -hang tags, gated lots and parking decks
Serve as back-up to prepare and process special event permit applications and maintain special events calendar
Monitor parking lots with new client access system
Maintain Event Parking summary
Code Event Parking deposits for Accounting
Coordinate with other departments as needed
Assist supervisors with projects and financial reports as needed
Perform other duties as assigned
Perform secondary duties as assigned