Account & Billing Coordinator

Akiva Ai•Long Beach, CA

2d•$62,000 - $90,000•Hybrid

About The Position

AKIVA is seeking an Account & Billing Coordinator to serve as the dedicated day-to-day operational liaison for a public-sector staffing program in the Seattle metropolitan area. This role owns timesheets, invoicing, billing reconciliation, candidate onboarding and offboarding, and service resolution with client supervisors. You are the face the client interacts with every day — accuracy, responsiveness, and professionalism are essential. AKIVA-provided AI-assisted timesheet validation, billing, and candidate-communication tools may be used to accelerate throughput and reduce error rates.

Requirements

Associate's degree in Business, Accounting, Human Resources, or related field (equivalent experience may be substituted); Bachelor's preferred
3+ years of staffing operations, account coordination, or billing/invoicing experience
Working knowledge of the temporary-staffing lifecycle — placement, timesheet, invoicing, conversion, offboarding
Proficient in Microsoft Excel (formulas, pivot tables), Word, and Outlook; experience with at least one ATS platform
Strong written and verbal communication; customer-service orientation and professional demeanor
High attention to detail, accuracy, and discretion with confidential candidate and client information
Ability to work onsite / hybrid in the Seattle metropolitan area
Must be authorized to work in the United States

Nice To Haves

Bachelor's degree in Business, Accounting, Human Resources, or related field
Prior experience with public-sector, housing-authority, or nonprofit staffing accounts
Experience with QuickBooks, Bill.com, or client electronic Accounts Payable portals
Experience with candidate onboarding in regulated environments — background-check management, E-Verify, drug screening, driver-abstract review
Notary Public commission (Washington State)
Familiarity with AI-assisted timesheet validation, billing automation, and candidate-communication tools

Responsibilities

Serve as the dedicated day-to-day account representative for client supervisors, candidates, and internal AKIVA teams
Manage timesheet collection, validation, and supervisor-approval workflow for all active placements
Prepare, review, and submit invoices through the client's electronic Accounts Payable portal in accordance with billing specifications — including all required fields, supporting timecards, and approval documentation
Track all active placements — assignment start/end dates, hours, bill rates, pay rates, PTO, extensions, conversions
Research and resolve invoice discrepancies, timesheet exceptions, and billing questions promptly
Onboard new candidates — I-9 / E-Verify, W-4, direct deposit, benefits enrollment, conduct and safety orientation, equipment issue
Offboard candidates at assignment end — badge and equipment recovery, final paycheck processing, offboarding checklist
Support candidate relations — regular check-ins, performance feedback, escalation to the Program Manager when needed
Coordinate interview scheduling between client supervisors and candidates
Maintain accurate records across ATS, timesheet, billing, HR, and document-management systems
Track and document contract-specific compliance data — background-check completion, skills-test results, certifications, driver abstracts
Produce standard weekly and monthly operational reports for the Program Manager and client