Account Based Renewals Representative

Autodesk

11d

About The Position

The Account Based Renewals Representative is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution. This role has more than one opening available.

Requirements

• 2–4 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment.
• Demonstrated ability to independently manage high volume renewal cycles.
• Strong communication and negotiation skills with the ability to influence customer outcomes.
• Experience using CRM systems to manage pipelines, forecasts, and renewal workflows.
• Strong organizational skills and ability to prioritize across multiple renewal motions.
• Experience engaging customer procurement or commercial teams.

Nice To Haves

• Experience working in subscription or recurring revenue business models.
• Proven experience identifying churn risks and upsell signals using data or customer insights.
• Familiarity with partner assisted or partner led renewal motions.
• Experience mentoring or supporting more junior sales or renewal representatives.
• Experience providing product or packaging feedback to internal stakeholders.
• Comfort working across cross regional or matrixed sales organizations.

Responsibilities

• Execute End to End Renewal Motions
• Independently own and execute full renewal workflows across assigned Regional Accounts.
• Close Renewals
• Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance.
• Drive and Close Seat Expansions
• Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches.
• Monitor Auto Renewal Status
• Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment.
• Customer Procurement Interaction
• Work directly with customer procurement teams to ensure renewal execution and accuracy.
• Provide mentorship to less experienced colleagues as appropriate.

Benefits

• From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
• Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed