Account Associate, Mid-Market Renewals

Atlassian • Austin, TX

111d • $47 - $61

About The Position

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Renewal team’s mission is to maximize revenue retention while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!

Requirements

• English fluency mandatory
• Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers
• Track record of maintaining strong renewal rates to drive positive revenue outcomes
• Consultative approach with an emphasis on discovery; ability to influence customer outcomes
• Consistent track record of meeting or exceeding performance goals
• Ability to overcome objections and mitigate commercial risk within accounts
• Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business

Nice To Haves

• Experience working with channel partners and resellers
• Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work
• Interest in agile ways of working, project management, DevOps and automation, or IT service management
• Familiarity with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. Gainsight), forecasting software (e.g. Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)

Responsibilities

• Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery
• Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle
• Partner with the Sales Teams on account planning to ultimately drive total book of business growth
• Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team
• Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives
• Weekly forecast your pipeline for renewal & expansion opportunities
• Maintain operational excellence through multi-tasking and prioritization

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Equitable, explainable, and competitive compensation programs
• Eligibility for benefits, bonuses, commissions, and equity

What This Job Offers

• Number of Employees: 5,001-10,000 employees