Account Associate, Client Experience

Merchants Fleet • Hooksett, NH

5d

About The Position

Are you a detail-oriented professional with a passion for client service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join Merchants Fleet as an Account Associate, Client Experience! Why Merchants Fleet? At Merchants Fleet, we deliver exceptional fleet management solutions while providing top-tier service to our clients. As an Account Associate , you will play a key role in supporting our clients and the Client Experience team, ensuring timely and accurate service delivery. The Company You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told "no" when you think of ways to improve, innovate, and do things better. There’s a place for people like you. Welcome to Merchants Fleet. We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best. Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including: Leadership who truly lead and engage with employees Real career paths and the tools you need to grow and develop A work environment that’s encouraging and collaborative We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the "Great Companies to Work For in NH" list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%). So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

Requirements

• Exceptional communication skills – verbal, written, and interpersonal
• Strong attention to detail – accuracy is key when managing multiple tasks
• High energy and a professional demeanor – a client-focused approach is essential
• Ability to work independently and as part of a team
• Advanced computer skills – CRM, TotalView, and Microsoft Suite expertise preferred
• Two or more years of experience in a client service or communication-focused role
• High school diploma or equivalent required

Responsibilities

• Provide outstanding support to clients and the Client Experience team
• Manage client accounts and ensure all requests and timelines are met with precision
• Build and nurture strong client relationships, resolving concerns proactively
• Utilize CRM software and TotalView to track client support and vehicle transactions
• Collaborate with internal teams to ensure seamless client deliverables
• Act as a liaison between sales, clients, and internal departments
• Identify and recommend process improvements for enhanced client service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED