Account Analyst III, Provider Data Management (Remote)

Availity

4d • Remote

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Reporting to the Manager, Health Plan Services, the Account Analyst III is responsible for supporting the Provider Data Management product. The provider data management tool is used to ensure provider data is accurate, current, and compliant. Provider Data Management simplifies data management by gathering data from primary sources, enhancing that data using billions of data points, and guiding providers through a recommendation-driven attestation process. The Account Analyst III works independently or as a member of a team with various internal and/or external departments to resolve payer concerns and deliver a high quality experience. This position has accountability for coordinating business and technical resources between the clients and Availity. Sponsorship, in any form, is not available for this position. Why you want to work on this team: This team works closely with our Provider Data Management product and engineering teams to deliver customer solutions and enhancements. This is a high performing, independent and dedicated team. This team is highly collaborative and constantly engages with each other both on team and individual efforts to ensure customer satisfaction and team success. You will be working in a flexible environment with growth opportunities.

Requirements

• Have a bachelor’s degree in Business, Marketing, Healthcare Administration, Public Health, Data Science, or a related field, or the equivalent in related work experience.
• Have at least 3 years of experience in a customer relationship management role with at least 2 years supporting health care, payer, or provider relations.
• Have strong analysis and research skills, specifically as demonstrated in health care companies.
• Have strong client engagement/interaction skills.
• Have strong interpersonal and communication skills (verbal/written).
• Have demonstrated ability to use discretion and make sound decisions.
• Have detailed knowledge of product and project management lifecycles.
• Have HIPAA (Health Insurance Portability and Accountability Act) and Availity product knowledge.

Nice To Haves

• You have Health Plan or Provider experience.
• You have credentialling experience.
• You have reporting experience.
• You have used JIRA, Salesforce.
• You thrive working in fast-paced environments.

Responsibilities

• Working incoming support and enhancement request tickets along with our product teams.
• Facilitating recurring or ad hoc conference calls on day-to-day operational items and may serve as back-up support for the Manager when they are unavailable.
• Creating communications and reports for assigned tickets and products.
• Reviewing all major reporting and documentation deliverables (i.e. dashboards, reports, requirements documentation, etc.) to ensure quality standards and client expectations are met.
• Helping to resolve conflicts and ensures targets are met on client deliverables.
• Managing payer team (project development) activity including monitoring progress and provides status reports on small to medium-sized client projects.
• Working with cross functional teams to facilitate day to day customer operations and ensure issues and concerns are addressed in a timely manner.
• Assisting client with release management, as needed.
• Working with internal and external partners to monitor and resolve partner impacting production issues
• Providing customer/client viewpoint of product usability and potential product improvements based on user feedback and interaction
• Identifying opportunities to up-sell client on other Availity products and services.
• Working closely with project teams to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to their client’s project(s).
• Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of Availity products and services and effectively and communicates as appropriate to the client.
• Performing effective and professional demonstrations of Availity’s products and services to client, as needed.
• Scheduling, leading, and/or facilitating meetings and conference calls.

Benefits

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays.
• Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees