Account Advisor (Remote) - National Account Support Team

SSF IMPORTED AUTO PARTS LLC • Carson, CA

89d

About The Position

This position will be responsible for providing customers with fast, friendly and accurate service. This position will be vital in business development, reaching sales objectives, as well as building and maintaining a profitable desk of business, and servicing all House Accounts.

Requirements

• Extensive working knowledge and use of factory European Electronic Parts Catalogs. This position is very detail oriented.
• A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business.
• Ability to multi-task, prioritize and resolve customer issues in a prompt and courteous manner.
• Excellent time management, attention to detail, and ability to work under pressure.
• Ability to work effectively with a team, as well as independently.
• Work consistent with SSF Employee Handbook, guidelines, policies and procedures.

Nice To Haves

• Excellent listening, probing, oral and written communication skills.
• Bilingual is a plus.
• Proficiency in PC based communications, Internet, Email, MS Office.
• Use of MS Teams, and PC literate.

Responsibilities

• Order Processing: Filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options.
• Customer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues.
• New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers.
• Assist Account Managers with the day-to-day correspondence relating to SSF clientele.
• Promote customer’s use of SSF online system.
• Maintain daily, weekly, monthly call schedule and follow-up schedule.
• Analyze and maintain volume on a per account basis.
• Manage outbound freight, delivery and returns for customers, along with related expenses.
• Educate customers on new products, promotions, and tools to drive additional sales growth.
• Phone order coverage for Sales Central customers, as well as overflow calls from group peers on an as-needed basis.
• Work with Product Managers to enhance and improve existing product lines.
• Establish and retain a relationship with customers.
• Special projects as needed.

Benefits

• Career Development - We offer competitive compensation and growth opportunities.
• Great Benefits - Full-time employees are eligible for medical, dental, vision, life insurance & 401k.
• Longevity - Many of our employees have been with the company for over 10 years.
• Teamwork - Working together is one of the many aspects employees value at SSF!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees