Account Administrator, Roadside Assistance Programs (Hybrid)

AAA Brand•Lake Mary, FL

1d•$25 - $30•Hybrid

About The Position

The Account Administrator provides operational assistance to commercial roadside programs and serves as the backup to the Account Executive(s). This position is responsible for data reporting, preparing presentations, and addressing client contact center complaints. The Administrator is also responsible for learning the functions of the Account Executive role to provide backup as necessary.

Requirements

Awareness of strengths, limits, and areas to improve.
Excellent interpersonal, oral, and written communication skills.
Ability to analyze data to identify trends and actionable insights.
Strong MS Office skills, proficient in PowerPoint, Word, and Excel.
Ability to create and deliver presentations.
Self-motivated and able to work in a fast-paced, dynamic, deadline-driven environment.
Bachelor’s degree in Business, Marketing, Communications, or a related field of study.
Minimum of one (1) to three (3) years of experience in a client support or customer service-related role, or similarly related experience.

Responsibilities

Serves as a secondary point of contact for client management on multiple OEM and Business-to-Business RAPs.
Provides operational guidance to internal and external stakeholder groups by functioning as the subject matter expert (e.g., Clubs, Contact Centers, Accounting, IT).
Monitors client metrics and related trends.
Responds to RAP client complaints or customer escalated issues as needed.
Follows up on any RAP contact center needs or requirements.
Analyzes and updates RAP case information to complete client billing and pay clubs.
Provides support for client customer reimbursement of service as needed and reports trends to the Account Executive or Senior Account Executive.
Performs other related duties, tasks, and requests as required.

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