Account Admin - ADESA Auto Auction

ADESA • Houston, TX

255d

About The Position

ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

Requirements

• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver's license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.

Responsibilities

• Make sure customers receive prompt, efficient and courteous attention.
• Maintain a professional appearance, orderly work environment and friendly disposition.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
• Respond in a timely manner to all customer inquiries relating to vehicles and titles.
• Verify that vehicle information is accurately recorded and numbered for the sale.
• Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
• Verify title, bill of sale and VIN number are accurately recorded.
• Assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
• Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
• Enter condition reports into AMS.
• Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop.
• Call in orders for Windshield, Dent Demon and other outside vendors.
• Verify the correct repair charges are submitted.
• Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
• Set the order of the sale and ensure accurate preparation of contracts.
• Print stickers for sale per OHA guidelines.
• Represent vehicles on the block or attend block with sales representative on sale day.
• Communicate with customer for failed post sale inspections or arbitration.
• Process paperwork and checks following the sale, provide necessary paperwork to customers.
• Schedule vehicles for pick up location for vehicle pick-up's and disposition.
• Assist in scheduling vehicles online for review.
• Assist in preparation and processing of post-sale information to managers and customers.
• Assist in maintaining vehicle inventory for vehicle aging and first-in first-out process.
• Maintain knowledge of DMV laws and regulations pertaining to titles.
• Other duties as assigned.

Benefits

• Competitive Pay
• Quality Benefits
• Holiday and Paid Time Off
• Education and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities
• And More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed