Accommodations Manager

Visa • Atlanta, GA

6h

About The Position

The Accommodations Consultant supports the Global People Solutions team, serving as the primary contact for employees navigating workplace accommodations operations globally and provides guidance and expertise to the Accommodations operations team. This role additionally balances day-to-day case management with project work, driving continuous improvement and ensuring a consistent, compliant, and positive employee experience. The Consultant will partner closely with Legal, Employee Relations, People Business Partners, and business leaders, while helping to elevate team capability and operational excellence.

Requirements

• 4 years of HR work experience with a bachelor’s degree or an advanced degree (e.g., Masters, MBA, JD, MD, or PhD)
• Experience using enterprise-scale HRIS (Workday) and HR Case Management systems (ServiceNow)
• Previous experience with Leave Administration and ADA Accommodation case management.

Nice To Haves

• 6+ years of accommodations and/or leave administration experience with a bachelor’s degree
• Strong knowledge of global disability laws (e.g., - ADA, FMLA) and related compliance requirements
• Strong verbal and written communication skills including experience working closely with business leaders and employees.
• Preferred experience with Workday and ServiceNow or other comparable software tools acceptable.
• Strong attention to detail, organizational skills, and a collaborative, customer-focused mindset.
• Experience supporting process improvement and continuous improvement initiatives.

Responsibilities

• Serve as the first point of contact for employees requesting medical or religious accommodations; conduct the interactive process and make determinations in partnership with business leaders and People Business Partners
• Perform end-to-end case management for accommodations, including intake, assessment, determination, and follow-up
• Educate employees and managers on accommodation processes, legal considerations, and responsibilities.
• Support employees returning from leave, coordinating accommodations as needed for successful reintegration.
• Track and report on accommodation metrics to ensure SLA adherence and continuous improvement.
• Lead quality reviews of accommodation cases to ensure compliance, consistency, and audit readiness.
• Act as the primary escalation point for complex and sensitive accommodation cases, including medical, religious, return‑to‑work requests.
• Serve as a go‑to resource for Accommodation Specialists, providing guidance on case strategy, documentation, and stakeholder communication.
• Contribute to process improvement initiatives, including enhancements to ServiceNow and Workday workflows.
• Develop and update playbooks, templates, and training materials to standardize practices.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level