Accessory Installer

Johnson RV • Medford, OR

27d • $25 - $30

About The Position

We are seeking an individual with service and sales experience to join our Service Team as an Accessories Upfitter! Must be an outstanding communicator with a positive attitude and approachable demeanor. The successful candidate should feel comfortable and confident in approaching customers, and upselling parts and accessories to help make their B Vans more customized, functional, and cool!

Requirements

• High School Diploma
• Basic RV knowledge a plus
• Previous experience in a service position in RV or automotive is a plus
• Successful candidates will have excellent follow-through skills and a keen eye for details.
• A strong commitment to exceeding customer expectations
• A desire to work in a collaborate, team environment
• High levels of energy and the desire to be the best at whatever they do
• Superior communication skills
• Exceptional organizational and time management skills
• Exceptional written and oral communication
• Must be computer literate, with skills in Microsoft applications

Nice To Haves

• Basic RV knowledge a plus
• Previous experience in a service position in RV or automotive is a plus

Responsibilities

• Greet our customers promptly and courteously
• Listen to each customer and provide them with ideas
• Use leads to reach out to previous customer base to inform of our accessory’s packages
• Provide accurate estimates of Accessories costs and timing if parts need to be ordered
• Follow up on installation status to keep customers informed
• Notify customers when their unit is complete and ready to be picked up
• Field minor customer concerns and complaints
• Keep Service Manager informed of all problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees