Accessories Specialist - Pro Video & Drones

B&H Photo • New York, NY

2d

About The Position

The Web Accessories Team is responsible for the creation and maintenance of product associations between all items in the B&H catalog. The department’s aim is to clearly advise customers about any accessories that are required or otherwise recommended for the main item’s probable application.The Accessories Specialist utilizes in-depth knowledge of product compatibility and usage to recommend appropriate accessories. In conjunction with monitoring sales performance and customer feedback on associated products, the Specialist seeks to maintain product relationships based on the accessory’s appeal, benefit, and utility to the customer. Core responsibilities include the creation and maintenance of accessory relationships (using a combination of manual and rule-based methods); maintaining consistency and clarity across accessory labels, templates, and messages; keeping up with daily maintenance of new and discontinued products; and seeking ways to improve and promote accessories quality.

Requirements

• Possesses extensive product knowledge of pro video gear, PTZ cameras, video rigs, gimbals and drones
• Must be detailed-oriented and have organizational skills
• Solid verbal and written communication skills
• Basic to intermediate Excel
• Ability to analyze and interpret reports
• Basic understanding of website structure, category hierarchy and refinement filtering
• Understanding of target customer needs and online shopping behavior
• Basic merchandising skills
• Ability to work under pressure, prioritize tasks, and meet deadlines

Nice To Haves

• Minimum 2-4 years experience in either selling professional or consumer level technology or utilization of professional or consumer level electronics

Responsibilities

• Conducts extensive research within assigned categories to determine appropriate accessory matches; is diligent about staying current on product knowledge and expanding scope to new and emerging technologies
• Utilizes basic merchandising techniques to determine optimal accessory priority
• Determines all compatible accessories and label order
• Sets flags to ensure proper listing of required vs. recommended accessories
• Reviews accessories recommendation strategy based on individual and departmental reporting
• Communicates with Manager to ensure that product associations align with B&H’s overall goals
• Partners with Buyers and Sales staff to prepare for and respond to company and customer needs
• Collaborates with Navigation Architects to update refinement data for Accessory Rules
• Makes updates to accessory listings based on various reporting item summaries
• Assists in data acquisition and/or entry of refinements needed for rule creation
• Creates customer-facing product groupings
• Special projects as assigned by Manager

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed