Accessibility Technician

National Seating & Mobility-posted about 1 year ago

Part-time • Entry Level

Atlanta, GA

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The Accessibility Technician plays a crucial role in assisting with the assembly, modification, and delivery of accessibility equipment. This position involves troubleshooting and resolving equipment malfunctions, ensuring timely service delivery, and maintaining high standards of customer service. The technician will work both in-store and on-site at clients' homes or facilities, providing essential support to enhance mobility and accessibility for individuals in need.

Install, restore, repair, maintain, and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products in clients' homes and facilities.
Perform maintenance of tools, shop supplies, and other items necessary for service work.
Set up and install out of store delivery of products at customers' homes and facilities.
Communicate directly with customers to ascertain the nature of technical problems and provide assurance regarding equipment.
Maintain proper records of work performed, including time and materials used for repairs or servicing.
Keep track of customer records, including quotations, work orders, customer orders, and invoices.
Complete quotations, work orders, and customer orders for effective billing.
Work with in-store Customer Service Representatives to review daily paperwork and assist the Warehouse Technician.
Provide in-store and out-of-store customer service, including assistance with medical product selection and liaison with therapists.
Organize and identify parts for repairs and stock, optimizing parts levels in the information system.
Troubleshoot faulty equipment for customers over the phone or on-site.
Fabricate and install customized components for customer equipment within established guidelines.
Communicate with suppliers for technical assistance, warranty issues, and return authorizations.
Ensure NSM name stickers are on all equipment.
Acquire continual education through product literature and training on new products and services.
Pick up equipment from customer residences and ensure all components are returned and undamaged.
Manage time by attending appointments punctually and communicating delays to the NSM branch.
Assist other technicians with equipment delivery and repairs when requested.
Attend seating clinics with the Rehab Technology Specialist as necessary.

High School Diploma or equivalency certificate.
Valid driver's license.
Ability to lift 75+ pounds.
Pass a drug and background check.

Experience in customer service or technical support.
Familiarity with accessibility equipment and its installation.

Paid Time Off (PTO)
Health, Dental & Vision Insurance
401k Company Match
Tuition and Education Assistance

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