Accessibility Sales & Customer Advocate

Savvas Learning Company

95d

About The Position

The Accessibility Sales & Customer Advocate will act as the strategic bridge between our accessibility/UDL features and our customer-facing teams. This individual will translate complex technical features into compelling supports that enable our sales teams to win strategic deals and provide invaluable market feedback to inform our product roadmap. A critical aspect of this position is a deep understanding of assistive technologies (AT) and support structures mandated by Individualized Education Programs (IEPs) and 504 plans. This domain-specific expertise is a central competency that will directly impact our success.

Requirements

• Demonstrated experience in a role blending deep technical knowledge with external-facing responsibilities, such as a Sales Engineer, Technical Account Manager, or Solutions Consultant.
• Deep, hands-on expertise with a wide range of assistive technologies (e.g., JAWS, NVDA, VoiceOver), including proven experience with AT compatibility testing and troubleshooting in educational settings governed by IEPs and 504 plans.
• Proven ability to collect, analyze, and visualize data to generate actionable business insights.
• Experience with CRM systems (e.g., Salesforce) is essential.
• Exceptional ability to explain complex technical accessibility concepts clearly and persuasively to diverse audiences, from engineers to sales executives and customers.
• A strong aptitude for learning and managing new technologies, particularly AI-powered tools for automation and data analysis.

Nice To Haves

• Direct experience in the Education Technology (EdTech) sector.
• Possession of accessibility certifications (e.g., CPACC).
• Prior experience creating sales enablement content.
• Familiarity with NIMAS/NIMAC process and procedures.

Responsibilities

• Serve as the primary point of contact for customers navigating complex accessibility challenges, providing expert-level troubleshooting for assistive technology (AT) compatibility issues.
• Define and track key metrics to monitor customer success, proactively identifying and mitigating risks to ensure retention.
• Develop and manage a library of accessibility-focused sales collateral, including presentations, case studies, and competitive analyses.
• Design and deliver comprehensive training programs that build the sales team's confidence in positioning our accessibility features as a strategic advantage.
• Leverage data analytics to visualize accessibility compliance data, identifying trends and competitive advantages to inform business strategy.
• Deploy and manage AI-powered tools to automate the generation of customer-facing reports and lead the integration of accessibility data into our CRM system.
• Act as the organization's go-to expert on assistive technologies.
• Provide data-driven, evidence-based recommendations to product and development teams to ensure the voice of the customer directly shapes our product's evolution.

Benefits

• Competitive compensation package designed to reward success with a pay-for-performance model.
• 401(k) match and immediate vesting.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Resources to support emotional and mental well-being.

What This Job Offers

• Number of Employees: 1,001-5,000 employees