Accessibility Coordinator and Student Success Advisor

University of Western States • Portland, OR

133d

About The Position

The Student Success Advisor supports the UWS mission by enhancing the overall student experience through the programs and activities that promote academic success. Under the direction of the Director of Student Success and in coordination with other university personnel, the Student Success Advisor provides academic support services such as student advising, academic coaching, tutoring, and accessibility services. With a focus on on-campus students, the Student Success Advisor explains university policies and procedures, connects students with resources, and facilitates a welcoming and inclusive environment to support student success. The successful candidate will apply detailed knowledge of university academic programs, policies and procedures, independent judgement and problem-solving skills, and strong communication, technical and organizational skills.

Requirements

• Bachelor’s degree or equivalent experience.
• Two years of experience in an advising or student support role in a higher education setting.
• Experience providing direct support to students with disabilities.
• Proficiency in MS Office.
• Intermediate skill level with database management and report preparation and analysis.
• Exemplary written and oral communication skills.
• Demonstrated ability to build strong student relationships with a diverse student population.
• Demonstrated high level discretion and sound judgement with confidential information.
• Demonstrated understanding of the role of student support and how it impacts retention and student success.
• Demonstrated problem-solving skills and ability to adapt to new conditions and assignments.
• Demonstrated ability to manage competing demands, set priorities and provide timely responses to urgent issues.
• Demonstrated ability to contribute to a high-performing team and exercise a high degree of professionalism.

Nice To Haves

• Three or more years of experience in an advising or student support role in a higher education setting.
• Experience with student information systems or other enterprise systems.

Responsibilities

• Assist with onboarding and orientation for new students, including account access, IT requests, university policies and requirements, student life, etc.
• Assist students with completing required tasks associated with ongoing enrollment.
• Refer students to academic leadership or faculty advisors for specific career and program planning.
• Support students with academic and personal skills, including time-management, test-taking, studying, and connect students with available resources.
• Provide advising for students who are not meeting SAP requirements, including connecting students to applicable resources.
• Manage leave inquiries, track students on leave, and support students returning from leave.
• Facilitate programs for students with disabilities to ensure compliance with the Americans with Disabilities Act.
• Facilitate comprehensive support services for students with qualifying disabilities.
• Provide direct support and advising to students with temporary and permanent disabilities.
• Supervise and create schedules for student employees and tutors.
• Review and approve tutor and student worker schedules and timesheets.
• Answer questions about services and support available to students.
• Provide direct assistance to students to access available services, navigate UWS policies and procedures, and find answers to questions.
• Lead efforts to promote and maintain a welcoming, inclusive, accessible, and supportive environment.
• Stay current on national trends and best practices in student services and student advising.
• Attend training, meetings and conferences as directed.
• Serve on campus committees as assigned.
• Other duties as assigned.

Benefits

• Comprehensive benefits package including employer paid and employer sponsored health, dental and vision insurance plan options.
• 403(b) retirement plan with up to 10% match after one year.
• Tuition waiver eligibility for UWS academic programs after one year of employment.
• Free and reduced cost care in the campus health center for employees and their immediate family members.
• Paid vacation, sick, wellness time and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree