Access To Care Coordinator/988 Supervisor

WELLSTONE • Huntsville, AL

1d

About The Position

The primary goal of the Access to Care Coordinator is to ensure the client’s registration process is seamless. They will manage the call flow for the call center while de-escalating any complaints or concerns while ensuring call center agents are connecting clients with the appropriate program. Additionally, the Access to Care Coordinator will provide training, support, and review of clinical documentation when necessary. As the 988 Supervisor, it is your responsibility to ensure the 988 Crisis Call Center operations is implemented in accordance with Vibrant/SAMHSA standards. This is a full-time, salaried position.

Requirements

• Master’s Degree in qualified field
• Prefer AL licensure as LPC, LCSW, or LMFT
• Experience preferred in Crisis Intervention
• Excellent Verbal and Written Communication Skills
• Excellent Organizational skills to include time management
• Knowledge of data systems and programs such as excel

Responsibilities

• Oversee operations of 988 by collecting data and reporting necessary changes to Vibrant/SAMHSA
• Review documentation, call logs, and system errors and provide feedback appropriately
• Ability to work in a highly stressful environment that deals with frequent suicidal callers
• On call availability to staff and provide crisis intervention to callers
• Participate in regularly scheduled supervision and debriefing sessions as appropriate
• Intervenes appropriately with callers who present imminent danger to self or others, including assessing lethality and taking necessary steps to intervene
• Assist with any immediate issues that arise in the call center
• Ensure that call center operations during scheduled shifts are flowing
• Supervise daily activities & functions of the department
• Manage the Community Mental Health Officer’s activities as well as Emergency Services
• Approve leave, timesheets, and monitor coverage in department, timeclock approvals and edits
• Collaborate with internal staff, Program Managers and A/R Personnel in assigning new clients
• Ensure scheduling of clients to appropriate providers based on level of care
• Perform crisis intervention and resolution as necessary
• Perform Assessments and Treatment Plans on new clients, returning clients or clients in crisis
• Complete accurate and timely documentation into the Electronic Medical Record
• Collaborate with internal and external agencies regarding clients and provide clinical consultation as necessary
• Present to the psychiatrist a client’s status or medical needs as necessary
• Ensure compliance with State, Federal, Local, DMH and Center regulations and standards of care are followed
• Ensure that the standards of operations related to Access to care and client registration are followed by agency guidelines
• Attend required training, staff meetings, manager meetings, PIC and communicate information to assigned staff
• Complete other duties as assigned.

Benefits

• Competitive medical, dental, and vision premiums
• State Retirement participation through RSA plus an optional 457b plan with a company match
• Nine (9) paid holidays throughout the year
• Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
• Company-paid Group Life and AD&D insurance and Long-Term Disability
• Licensure reimbursement
• Tuition discounts through learning partnerships with Athens State University and Capella University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level