Access Team Specialist - Full-Time Days Boise

Trinity Health•Boise, ID

18h•Onsite

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are seeking to add an Access Team Specialist to support specific clinic locations in taking care of patients’ administrative needs. This includes answering the phone, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will utilize our electronic record system to verify and update patient demographic information as well as post and balance payments collected. To be successful in this role, you must be friendly and able to provide excellent customer service. You'll collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with Saint Alphonsus’ values and missions. LOCATION AND HOURS: These positions will support patients from specific clinics, while working in our office near Emerald Street and Benjamin Lane in Boise. You will work daytime office hours Monday - Friday.

Requirements

High School Diploma or equivalent required.
Excellent customer service skills required to interact with patients, physicians and staff to maintain and promote positive relationships.
Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity.
Work as part of a team with demonstrated listening skills, independent problem solving, decision-making skills, the ability to use critical thinking skills, and participate in effective group decision-making.
Computer skills including Outlook, MS Office products and Practice Management software.
Well-developed English verbal and written communication skills to portray a professional customer image.
Ability to learn and maintain a comprehensive knowledge of the healthcare community, including all specialties and all providers.
Ability to work independently with minimal supervision as part of a team working with others to solve problems, improve workflow, assure back up, and achieve an enjoyable work atmosphere.

Nice To Haves

Previous experience in hospital, medical or insurance office setting preferred.
Experience with process improvement or lean philosophy preferred.
Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred.

Responsibilities

Answer the phone and take accurate messages
Schedule appointments
Check insurance eligibility
Utilize our electronic record system to verify and update patient demographic information
Post and balance payments collected
Collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with Saint Alphonsus’ values and missions
Independently schedules appointments in the electronic health record using variable templates and per provider preferences.
Collects and validates patient demographic information including insurance type and patient contact information maintaining confidentiality of all patients’ health and financial information according to HIPAA standards.
Collaborates with designated clinic contacts to facilitate unusual appointments or new patient requests.
Handles multiple telephone lines, politely and effectively.