Access Supervisor

Rosecrance Jackson Centers-posted 9 months ago
Full-time • Mid Level
Rockford, IL
Ambulatory Health Care Services
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Join Our Mission to Transform Lives! At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. In this role, you will oversee daily operations of the Access Center to provide comprehensive diagnosis behavioral health assessments and medically necessary service needs of clients presenting to the Northern IL Region. Provide and monitor continuity of assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participate as a team member in the delivery of treatment services to clients and their families, as well as facility the issues of recovery into their daily living situations. Ensure access to care is streamlined across locations.

  • Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs including an on-call rotation.
  • Oversee the daily operations of access services to provide comprehensive diagnostic assessment, and medically necessary service needs of clients.
  • Develop, mentor, coach and supervise a team of Behavioral Health Access Counselors providing orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required.
  • On-going communication with Directors/Administrators regarding procedure compliance and drift management. Participation in Finance meetings and ongoing communication with members of a variety of teams.
  • Supervise and review all inquiry, assessments, and admission activities.
  • Sign off on all behavioral health assessments.
  • Travel to designated Rosecrance locations monthly for staff check-in.
  • Track and measure team KPIs.
  • Provide daily direction, guidance, and communication to frontline team members.
  • Maintain and protect client confidentiality in accordance with all relevant regulations; maintain confidentiality related to information being processed, stored, or accessed.
  • Monitor team's continuity of assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.
  • Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
  • Exhibit actions and make decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
  • Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
  • Serve as a role model to others and demonstrate excellent company stewardship.
  • Master's Degree in Psychology, Sociology, Social Work, or other behavioral health related field.
  • Licensed in Illinois as a minimum LSW/LPC/AMFT, LCSW/LCPC preferred.
  • Must qualify at a minimum as a QMHP per Illinois Department of Health Rule 132, LPHA preferred.
  • Proven experience in behavioral health, social service, or related field.
  • Demonstrated clinical competency in client assessment.
  • Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively.
  • Self-starter with ability to work independently.
  • Ability to work within a team.
  • Sound judgement to assess situations, determine the severity of crises, and take appropriate action, including referral to emergency services.
  • Excellent customer service and conflict resolution skills.
  • Exceptional verbal and written communication skills. Must be able to communicate clearly, thoroughly, and professionally.
  • Proficient skills with EHR / EMR / CRM software, Microsoft Office Suite required.
  • Organizational and time management skills with the ability to meet multiple deadlines.
  • Ability to travel to designated Rosecrance locations for monthly staff check-in.
  • Valid driver's license and the ability to meet agency insurance requirements.
  • Belief in the mission and vision of Rosecrance.
  • Medical, dental, and vision insurance (multiple plan options to meet your needs).
  • 401(k) with employer match & discretionary contribution.
  • Group Life Insurance, LTD and AD&D.
  • Tuition assistance & licensure/certification reimbursement.
  • Paid Time Off, sick time, bereavement leave.
  • Referral program earning up to $1,000 per hire!
  • Wellness program, including an on-site gym at select facilities.
  • Discounts at participating retailers.
  • Daily pay available through UKG Wallet for financial flexibility.
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