Access Supervisor - ED

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Requirements

Bachelor’s Degree in Business or related field PLUS three (3) years of registration and/or billing experience OR High School Diploma/GED PLUS seven (7) years of registration and/or billing experience, including three (3) years of experience in a healthcare environment.

Nice To Haves

Two (2) years of leadership or supervisory experience
CHAA Certification

Responsibilities

Staffs personnel to meet departmental needs and prioritizes workload daily and adjust staffing model as needed to ensure adequate coverage including covering during this time or finding coverage. Monthly/rotating on-call
Monitors staff performance through various methodologies including daily/monthly quality/productivity audits. Takes appropriate action to ensure staff consistently meets performance standards which includes training for errors that create billing delays and concerns.
Acts as a role model and ensures staff maintains exceptional working relationships with internal and external customers
Monitors satisfaction benchmark tools and develops action plans accordingly
Ensures information is provided to staff timely and concise in order to maintain the accuracy of department activities
Documents personnel issues and promotes a balanced and conducive work environment
Participates in the orientation and/or training of new staff
Demonstrates knowledge of individual responsibility and ensures staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards
May perform other duties as assigned