Access Specialist - SAMHSA CCBHC Pomona OP

HealthRIGHT 360•Pomona, CA

12d

About The Position

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. Prototypes Outpatient (Pomona) is a Certified Community Behavioral Health Clinic (CCBHC), a grant funded program. The CCBHC model of care focuses on a client's whole person’s health, incorporating behavioral health and physical health care needs. The CCBHC program allows us to enhance the established behavioral health services our agency has been providing for decades and connect clients with community partners through care coordination partnerships in the area. This is a grant funded position through SAMHSA contract (H79SM086855) funded through 09/30/2026. The Access Specialist is a registered substance use disorder professional in California. Their role involves facilitating referrals and access to treatment for the community. They provide screening, referrals, and follow-up services to enhance clients’ self-efficacy, self-advocacy, basic life skills, coping strategies, and self-management of biopsychosocial needs. Additionally, they coordinate and track service delivery status in the EHR system. The Access Specialist collaborates with the multidisciplinary team to ensure efficient and timely access to services across sites, following HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. Services are primarily provided via telephone but may also include outpatient office or residential.

Requirements

High school diploma or equivalent required. Higher education preferred.
Valid registration as a counselor with a California certifying agency such as CAADE, CADTP, CCAPP and have completed at least 90 class hours toward certification.
Current First Aid and CPR certification or ability to obtain within 30 days of hire.
Experience working with clients experiencing acute withdrawal from substances.
Two years’ experience in the human services field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery preferred.
Two years’ experience with Los Angeles County Department of Mental Health policy and procedures preferred.

Responsibilities

Respond to all phone, web, and walk in inquiries about all programs offered across campus, as well as programs offered at other locations.
Collaborate with community agencies to ensure access to treatment.
Complete brief screenings to ensure the candidate is referred to appropriate care.
Verify insurance and other eligibility for all prospective clients.
Track and document pre-admissions paperwork, provide information for intake appointments, create client profiles, and input information into EHR.
Manage waitlists across multiple programs.
Maintain program trackers by inputting all internal and external referrals, verifying, and tracking eligibility, and scheduling appointments.
Conduct follow-up calls to former clients to assess ongoing needs and ensure contract compliance.
Complete and monitor daily calls and access logs per funder requirements.
Provide live coverage of phone lines during business hours to provide appointments and referrals.
Maintain frequent communication with the treatment team and engage in regular consultations.
Write and complete all progress notes within 72 hours of service delivery.
Ensure that all documentation is in compliance with program requirements and with regulatory standards and agency policies.
Attend meetings and development opportunities for staff.
Participate in training opportunities and complete assigned training in a timely manner.
Read and respond to emails in a timely manner.
Arrange work schedule according to the program needs, which may include working on the evenings and/or weekends.
And perform other duties as assigned.