Access Specialist

Center for Immigrant & Refugee Advancement • Omaha, NE

1d • $23

About The Position

An Access Specialist is an integral part of CIRA’s legal team. The core functions of this position are (1) client intake and referral, and (2) client outreach and education. The ideal candidate for this position has exceptional interpersonal and customer service phone skills, is passionate about providing compassionate legal support services, and is fluent in Spanish and other languages in addition to English (written and orally).
This role has expanded to meet emerging community needs. You'll conduct phone and in-person intakes with individuals referred by partner nonprofits who've unexpectedly lost immigration protections due to policy changes. Working closely with our lead attorney on the referral program, you'll help organize documentation, coordinate with panel attorneys, and maintain program data. Travel may occasionally be required to conduct live intake events hosted by partner organizations when technology presents a barrier to accessing the program.

Requirements

• Fluency in English and Spanish is required
• Minimum 1 – 3 years of call center, customer service, client communication, nonprofit, social work, or equivalent combination of experience sufficient to successfully perform the essential duties of the job is required
• Minimum 1 – 3 years of experience and demonstrated ability to professionally interpret in the Spanish language (written, and orally) and follow procedures is required
• Dedication to CIRA’s Mission and Values in serving immigrants/refugees/newcomers
• Ability to work sensitively with numerous staff, volunteers, and clients having diverse personalities, lifestyles, cultures, political orientations, and faiths
• Fluency in using Office 365 applications (ex. Outlook, Word, Excel, SharePoint, etc.) and a strong ability to learn new software is required
• Exceptional interpersonal communications and customer service skills
• Exceptional multi-tasking skills and ability to think critically and problem solve during client calls while ensuring data is input into the data management systems accurately
• Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently
• Openly supports departmental and organizational changes and demonstrates comfort working in a rapidly growing and evolving organization
• Ability to pass all required background checks
• Must be authorized to work in the United States

Responsibilities

• Screen participants through intake calls or in-person intake to determine eligibility for legal immigration services
• Conduct conflict of interest checks and collaborate with an CIRA attorney to select individuals for consultations and specialty clinics
• Obtain and summarize eligibility and case information from prospective clients for legal representatives
• Document all actions in CIRA’s case management system and maintain the waitlist for legal services
• Schedule consultations with CIRA representatives as assigned from the waitlist
• Relay eligibility, legal facts, and advice provided by attorneys to clients, and follow up with written materials if applicable
• Adapt to changing procedures and processes
• Engage in community outreach and maintain communication with service providers across the state about service needs and case referrals
• Collect information on unmet needs within the immigrant community and identify ways to enhance access to CIRA’s services
• Track and report on client outreach activities
• Educate clients and the public about CIRA programs, resources, and services
• Develop and nurture positive relationships with social service organizations, including nonprofits, schools, and state agencies that serve immigrants

Benefits

• Unlimited paid time off (including employee birthday); 9 paid holidays with year-end holiday break
• Medical, dental, vision, life, and AD&D insurance; 403b retirement plan with an automatic 5% contribution; and FMLA
• Employee Wellness Program (including enriching snacks, support groups, and engaging activities)
• Employee Assistance Program (EAP) (includes life event referral program, 5 free counseling sessions, financial and legal resources, and employee discount/savings program)
• Yearly stipends for employee development opportunities
• Relocation assistance; travel and expense reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed