Access Specialist

CaroMont Health • Gastonia, NC

388d

About The Position

The position involves managing access to healthcare services for patients at CaroMont Health, ensuring accurate patient identification and delivering excellent customer service. Responsibilities include registration, compliance with managed care requirements, and acting as a liaison among patients, physician offices, and third-party payors. The role also entails collecting patient responsibilities and providing financial counseling to those without adequate coverage.

Requirements

• High School diploma or equivalent required.
• Computer training recommended.
• Experience in registration, billing, patient accounting, or cash collections preferred.
• Experience in a healthcare environment or customer service preferred.
• Knowledge of insurance, Medicare, Medicaid, and collections preferred.
• Excellent communication skills.
• Strong customer service skills.
• Good decision-making skills.
• Ability to multi-task and work independently or in a team environment.
• Typing speed of 45 wpm preferred.

Nice To Haves

• Experience in healthcare environment
• Knowledge of insurance and collections

Responsibilities

• Manage patient access to healthcare services.
• Ensure positive patient identification.
• Provide excellent customer service to patients.
• Handle registration and pre-registration processes.
• Ensure compliance with managed care requirements.
• Act as a liaison between patients, physician offices, and third-party payors.
• Collect applicable patient responsibilities from patients.
• Provide financial counseling to patients with inadequate coverage.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED