Access Specialist I

MedStar Health • Washington, DC

398d • $38,126 - $65,749

About The Position

The Access Specialist I position at MedStar Health is a full-time role focused on managing a high volume of inbound calls to schedule patient appointments. This hybrid opportunity is based in the Washington, DC area and requires effective communication and organizational skills to handle inquiries from patients and healthcare providers efficiently.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• 2 years customer service experience preferably within a healthcare setting required.
• Experience working in a hospital or medical office scheduling environment preferred.
• Ability to type 40 WPM accurately.
• Computer literate and able to navigate among varied systems and the Internet.
• Aptitude in learning and using scheduling and electronic health record software.
• Ability to operate standard office equipment.
• Excellent interpersonal skills and telephone/written communication skills.
• Ability to maintain composure in stressful situations and manage and diffuse angry or upset patients.
• Self-directed and able to multitask.

Responsibilities

• Completes call processing in an efficient manner.
• Remains aware of call volumes and works to handle peak call volumes.
• Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.
• Responds to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within MedStar in accordance with established guidelines.

Benefits

• Competitive hourly wage ranging from $18.33 to $31.61.
• Full-time employment with a stable work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees