Access Specialist I - ED CMH

Albany Medical Center•Hudson, NY

19h

About The Position

The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: Triage of walk-in patients – encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. ED Zone Support – includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. Bedside Registration – Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside EMS Desk – shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure.

Requirements

High School Diploma/G.E.D. - required
Ability to keep composure in a high-stress environment.
Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Ability to manage contained blood, urine and other bodily fluids
Ability to handle a multi-line telephone system; paging required
Ability to push 35- 50 lb WOW
Must be able to stand for long periods of time. (Sneakers are permitted)

Nice To Haves

Associate's Degree - preferred
1-3 years in customer service experience, or a hospital or clinic setting - preferred
Equivalent combination of relevant education and experience may be substituted as appropriate.

Responsibilities

Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure.
Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information
Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker’s Compensation for MVA patients and employee’s hurt at work.
Ensure Access’ expectations of key clinical measures are executed and timeframes met ie: Chest pain – Door to EKG notification.
Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside.
Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities.
Capture of patient’s pharmacy in support of expediate discharge by nurse and physician
Answering multi-line telephone and managing all calls in calm, courteous, respectful manner
Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs
Managing the ED Patient Tracker and completing the Access Specialists tasks as identified
Laboratory specimen verification and assurance of timely send to laboratory
Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes – following downtime procedures.
Responsible for downtime flow in the ED during system downtimes.
Ensure EMTALA Regulations are maintained.