Access Services Representative - PRN - Days

Baylor Scott & White Health • Grapevine, TX

94d

About The Position

The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

Requirements

• H.S. Diploma/GED Equivalent
• Less than 1 Year of Experience

Nice To Haves

• Good listening and communication skills, and professional telephone etiquette.
• Ability to maintain a professional demeanor in a stressful and emotional environment.
• High empathy and ability to communicate well with patients and families during trauma.
• Exceptional customer service skills.
• Ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers.
• Improves revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services.
• Calculates and collects patient dues according to financial policies.
• Establishes patient liability and advises on deposit requirements.
• Negotiates payment arrangements with the patient as needed.
• May be responsible for cashiering duties following established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.
• Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Appropriately escalates potential service issues to management when necessary.

Benefits

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees