Access Services Representative - Night PRN

Baylor Scott & White Health • Temple, TX

80d

About The Position

The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities.

Requirements

• 1 year of healthcare or customer service experience preferred.
• Good listening, interpersonal and communication skills.
• Professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment.
• Exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events.
• Demonstrates exceptional customer service skills.
• Ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in multiple areas within the department.
• Understands the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts on an ongoing basis with other areas and departments to provide appropriate information related to patient delays and changes of schedules intra-departmentally and interdepartmentally.
• Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services.
• Calculates and collects patient liability dues according to financial clearance policies related to existing and bad debt accounts.
• Determines patient liability and advises patients of deposit requirements per policy.
• Negotiates payment arrangements with patients where necessary per policy.
• May be responsible for performing cashiering responsibilities according to established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance when applicable.
• Adheres to compliance with regard to order validations, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
• Appropriately escalates potential service issues to management when necessary.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED