Access Services Representative 2 - PRN

Baylor Scott & White Health • Pflugerville, TX

71d

About The Position

The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patients, verify insurance benefits, negotiate and collect patient financial responsibilities. This role requires attendance at a Revenue Cycle Training in Temple, TX during the first month of employment. The representative actively cross-trains and works in all areas as assigned, serving as a mentor and/or trainer for peers.

Requirements

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health, and suffering patients in addition to life or death situations.
• Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Understands the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts on an ongoing basis with other areas and departments to provide appropriate information related to patient delays and changes of schedules.
• Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services.
• Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts.
• Determines patient liability and advises patients of deposit requirements per policy.
• Negotiates payment arrangements with patients where necessary per policy.
• May be responsible for performing cashiering responsibilities according to established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance when applicable.
• Appropriately escalates potential service issues to management when necessary.
• Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership.
• Performs revenue cycle duties at multiple areas/locations as assigned.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED