Access Services Associate
About The Position
Under general supervision, the Access Services Assistant performs duties necessary to the day-to-day functioning of the Access Services Department, which includes the Service Desk, assisting patrons, maintaining records, etc. The Access Services Assistant will have three afternoon and/or evening shifts per week, totaling 20 hours during the regular nine-month academic year. Ideal candidates should have excellent customer service skills, be able to work both independently and collaboratively in a team environment, be able to work in a fast-paced environment, and be comfortable working with a diverse patron base.
Requirements
- High School Diploma or equivalent
- 2+ years of related experience in customer service
- Excellent oral and written communication
- Excellent interpersonal communication, collaboration, and negotiating skills
- Exceptional problem-solving and analytical skills
- Ability to understand and communicate library policy
- Ability to develop a working knowledge of library services and practices
- Ability to use a variety of technical or business programs
- Demonstrated interpersonal, clerical, and basic organizational skills
Nice To Haves
- Experience working in an institution of higher education
- 2+ years of experience working in a customer-service-related position
- Associate’s degree or higher
Responsibilities
- Checks in and out received materials using the online catalog system
- Acts as a backup to all other positions in the department
- Completes special projects, as assigned
- Supervises student assistants
- Performs all other duties as assigned
- Interprets and enforces library policies such as special borrowing status, blocked records, fines, lost books, etc. Operates laser readers, printers, book sensitizers, personal computers, and scanners
- Helps with book searches and inventory control
- Helps library patrons by answering questions and giving instructions or directions
- Collects money for fine accounts, monitors course reserve materials, and storage retrievals
- Enters bibliographic and patron information into the circulation database
- Reports building-related problems to the appropriate personnel
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
