Access Services Associate II

CentraState Healthcare System•Freehold, NJ

21d•$18 - $29

About The Position

CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraState Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified™ company, reinforcing its reputation as an exceptional workplace. CentraState Medical Center currently has an employment opportunity available for an Access Services Associate. This position is responsible for registering and scheduling patients in accordance with established procedures, ensuring a smooth and efficient intake process. The associate pre-screens patients to determine accurate financial responsibilities, secures all necessary legal consents and insurance documentation, and obtains pre-certification authorization when required. This role plays a key part in supporting patient access and contributing to the overall quality of care delivery.

Requirements

High school diploma or equivalent required or a minimum of 5 years of experience in healthcare-related clerical position in lieu of diploma.
Knowledge of medical terminology.
Strong customer service skills.

Nice To Haves

Hospital experience in registration or billing preferred.

Responsibilities

Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
Clearly documents in computer system all communication with patients, family members, insurance companies and physicians. Documents any exceptions to standard procedure.
Follows federal and state standards and complies with all regulations including accurate completion the MSP form and DOBI consent.
Accurately utilizes Imaging system by scanning all paperwork into correct document and folder during registration, scheduling and verification process.
Completes quality checks and reviews each registration and verification for correct information. Seeks assistance and plans corrective action.
Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
Follows up on incoming faxes, taking any necessary action and filing them in appropriate folders, or bringing them to the lab or scheduling as needed.
Answers incoming calls in a timely, professional and courteous manner, using name of department and identifying self as appropriate.
Accurately enters all diagnosis codes into the registration system.
Obtains patient signatures on ABN forms fro those charts with missing codes.
Follows up with physician offices to obtain missing codes as needed.
Contacts patients to complete accurate pre-registrations prior to procedure.
Maintains productivity within guidelines set by department.

Benefits

Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance
Long-Term Disability (with options to supplement)
403(b) Retirement Plan with employer match
401(a) Retirement Plan with employer contribution
PTO
Tuition Reimbursement
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Coverage, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance
Growth Opportunity and Workforce Development Initiatives
Continuing Education / Onsite Training
A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
Concierge Services with Work & Family Benefits
Magnet recognized healthcare facility