Access Services Associate I

CentraState Healthcare System • Freehold, NJ

310d

About The Position

CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading non-profit healthcare delivery system in New Jersey. The System includes CentraState Medical Center, a community-based hospital, an ambulatory campus, three senior living facilities, and three free-standing community health pavilions, and a charitable foundation. As the 3rd largest employer in Monmouth County, CentraState Healthcare System continues to live up to its reputation of being a truly great place to work, recently designated a Great Place to Work-Certified™ company. Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier, and ED Registration and Reception. Some benchmarks that we are very proud of include: Average wait/registration time is 9 minutes, compared to the national average of 11 minutes; 60% of the Access Services are nationally Certified Healthcare Access Associates; Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years. This department works closely as a team as a part of our revenue cycle management division. The Access Services Associate I greets and directs patients and visitors to facilitate patient flow in the Emergency Department or Outpatient Registration Department in a tactful and confidential manner. Enters patient demographics into hospital registration and tracking systems. Functions as the primary source of communication between Emergency Department clinical staff and patients or acts as a liaison between ancillary departments and the registration department.

Requirements

• High School Diploma or Equivalent required or minimum 5 years' experience in healthcare related clerical position in lieu of diploma.
• Previous hospital experience in scheduling, registration, or billing preferred.
• Knowledge of medical terminology and strong customer service skills.

Responsibilities

• Demonstrates strong decision making abilities and organizational skills while facilitating patient movement.
• Possesses strong communication skills to serve as the primary liaison between Emergency Department clinical staff and patients, families, and visitors.
• Accurately inputs required information into hospital registration and tracking systems and is proficient on systems.
• Deals tactfully and calmly with problematic situations with patients, co-workers, supervisors, and other departments.
• Possesses a strong knowledge of the hospital's departments and procedures, and is able to communicate information appropriately.
• Handles CentraState Medical Center switchboard in a professional timely manner.
• Demonstrates appropriate reaction to codes.
• Gathers and inputs patients' demographics into the computer accurately, following all computer system procedures and departmental policies to ensure accuracy and compliance with state and federal guidelines.
• Contributes to the overall quality of data input by auditing all imaged scans and documenting as per procedure.
• Checks eligibility via moden system to check insurance eligibility for all Medicaid and self-pay registrations.
• Responsible for maintaining Emergency Department Chart Log to ensure accurate collection and distribution of Emergency Department charts.
• Acts as liaison between ancillary departments and Outpatient Registration.
• Assigns and oversees the activities of the various volunteers assigned to the department.
• Completes quality checks on accounts returned to Outpatient Registration.
• Directs phone calls appropriately and directs patients and visitors to their destinations.
• Documents any issues thoroughly and appropriately.
• Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
• Helps to facilitate special situations such as security, prescriptions, and/or referrals.
• Serves as primary liaison between Outpatient Registration and patients, families, and visitors.
• Accurately scans Outreach and Interventional Radiology forms to appropriate accounts.
• Answers all calls in a professional and courteous manner, and is able to direct calls to the proper destination.
• Handles all faxes in a timely manner, filing them in the appropriate file or delivering them to the proper departments.
• Reads emails and responds to if necessary at least once during each shift.
• Helps to facilitate special situations such as obtaining prescriptions.
• Utilizes the sign-in system to ensure wait times are minimal.

Benefits

• Highly competitive compensation
• Excellent benefits package and rewards program
• 403(b) retirement plan with company match
• 401(a) retirement plan with employer contribution
• Life Insurance
• Tuition Reimbursement Program
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED