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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? The Access Services Associate (ASA) is a remote customer service position supporting Penn Medicine ambulatory practices in a call center environment. This phone-based, high-volume role supports several patient interactions including registration, appointment scheduling, referrals, and pre-authorizations. The position requires superior and compassionate customer service skills with a focus on productivity to satisfy financial and operational targets of the Health System. This is primarily a work-from-home position. This position requires the agent to learn and execute several protocols for a limited number of UPHS Departments.
