Access Services - Assistant Director

University of Arkansas System•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected]. The Assistant Access Director manages the day-to-day operations of the Admissions and Emergency Department. Responsible for unit performance that meets or exceeds the unit standards; reports directly to Access Director and will comply with all ICE and UAMS policies; will ensure that direct and indirect reports comply as well. Position will serve as an advocate for enhanced performance within the unit. Position supervises staff and ensures all Office of Human Resource policies and regulatory guidelines are followed and is responsible for ensuring unit provides the highest level of customer service. The Assistant Access Director manages a unit with 24/7 responsibility and shares on-call responsibility with other Access managers including off hours when needed. Displays exceptional supervisory, communication, interpersonal and collaborative skill. Directs daily operations of the unit to include assigned scheduling, registration, and/or authorization for an area with 24/7 patient care services and responsibilities. Schedules staff to meet departmental needs and prioritizes workload daily; adjusts staffing model as needed to ensure adequate coverage. Monitors staff performance through various methodologies including monthly quality/productivity audits and establishes performance standards in collaboration with the department director. Identifies relevant trends by reviewing available reports and initiates process improvement activity when warranted. Accepts ownership for initiating new or enhanced process improvement projects once sanctioned by the department director and ensures all departmental and campus policies are followed within the unit. Responsible for staff hiring, new employee onboarding, employee evaluations, and annual training; facilitate staff development, and provides employee coaching and progressive discipline when necessary. Promotes teamwork and role models to the core concepts of PFCC. Personally reviews all unit patient complaints and actively seeks resolution and/or service recovery. Monitors patient satisfaction benchmark tools and in conjunction with the department director, develops action plans accordingly.

Requirements

Bachelor's Degree in Healthcare or related field plus 5 years of experience in patient scheduling, registration, and/or billing, including 2 years of supervisory experience
Requires advanced knowledge of EPIC and third-party payer requirements.
Displays exceptional supervisory, communication, interpersonal and collaborative skill.
List of three Professional References (name, email, business title)
Resume

Responsibilities

Manages the day-to-day operations of the Admissions and Emergency Department.
Responsible for unit performance that meets or exceeds the unit standards
Reports directly to Access Director and will comply with all ICE and UAMS policies
Ensures that direct and indirect reports comply as well.
Serves as an advocate for enhanced performance within the unit.
Supervises staff and ensures all Office of Human Resource policies and regulatory guidelines are followed
Responsible for ensuring unit provides the highest level of customer service.
Manages a unit with 24/7 responsibility and shares on-call responsibility with other Access managers including off hours when needed.
Directs daily operations of the unit to include assigned scheduling, registration, and/or authorization for an area with 24/7 patient care services and responsibilities.
Schedules staff to meet departmental needs and prioritizes workload daily; adjusts staffing model as needed to ensure adequate coverage.
Monitors staff performance through various methodologies including monthly quality/productivity audits and establishes performance standards in collaboration with the department director.
Identifies relevant trends by reviewing available reports and initiates process improvement activity when warranted.
Accepts ownership for initiating new or enhanced process improvement projects once sanctioned by the department director and ensures all departmental and campus policies are followed within the unit.
Responsible for staff hiring, new employee onboarding, employee evaluations, and annual training; facilitate staff development, and provides employee coaching and progressive discipline when necessary.
Promotes teamwork and role models to the core concepts of PFCC.
Personally reviews all unit patient complaints and actively seeks resolution and/or service recovery.
Monitors patient satisfaction benchmark tools and in conjunction with the department director, develops action plans accordingly.
Performs other duties as needed.