Access Service Representative

Northwell•Bay Shore, NY

About The Position

Conducts interviews to obtain demographics and insurance information. Keys information into registration system. Verifies financial and insurance information. Obtains appropriate signatures on medical, legal and financial forms. Admits patients and provides information regarding hospital rules and regulations.

Requirements

High School Diploma or equivalent, required.
Prior customer service experience, required.
Data entry skills (80 keystrokes per minute), required.
Must pass training program within the normal probationary period.

Nice To Haves

Ability to communicate well and interact effectively with patients and families, preferred.

Responsibilities

Conducts interviews to obtain demographics, insurance information and enters data into registration system.
Contacts insurance carrier(s) (or references insurance databases) to obtain information necessary for successful billing of third party payers. Re-verifies insurance of recurring patients.
Performs collection duties including, but not limited to, meeting with uninsured and ineligible Medicaid patients to discuss financial responsibility. Establishes payment arrangements for uninsured patients and resolves open balance issues.
Informs patient of all financial obligations, communicating collection policy and collects outstanding balance amounts, deposits and point of service payments.
Signatures on medical, legal and financial forms. Prepares charts, registration forms, ancillary slips, patient addressograph plates, etc. Forwards required items to nursing unit/clinic.
Admits patients and provides information regarding regulations and policies, such as Patient Bill of Rights, Advance Directives, Health Care Proxy, etc.
Reconciles charge documents with patient logs and enters charges into the registration system.
Receives and records discharge notices on the registration system to ensure timely transmission of data to financial management.
Schedules patient for pre-admission testing as necessary.
Maintains and reconciles daily census to nursing units. Notifies nursing unit of patient's arrival and arranges for patient's escort.
Answers telephone, maintains files, sorts mail and keeps inventory of supplies. Informs manager of all activities, needs and problems. Accumulates data for performance reports.
Performs related duties, as required.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.