Access Service Rep - Full Time - Day
About The Position
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Access Service Rep is the database manager for patient demographics in hospital information systems and other integrated systems that support the Lifetime Clinical Record and receivables. This role manages patient financial data in the hospital information system to ensure timely and successful reimbursement. These responsibilities are key for the network continuum while providing excellent customer service and patient safety.
Requirements
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Ability to multitask
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
Nice To Haves
- Bilingual (English/Spanish)
- Previous experience within health-care registration and/or scheduling
- Bachelor`s Degree
- Proficiency with insurance eligibility/authorization systems
Responsibilities
- Consistently evaluates documents and collects the financial obligation of the patient adhering to insurance and EMTALA regulations.
- Demonstrates a flexible work style with ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion.
- Adapts quickly to changing conditions, assimilating new processes into job functions, and taking ownership.
- Accurately collects, records, and reports complete information using interview techniques and critical thinking skills.
- Consistently demonstrates skill and knowledge of resources available to assist in critical decision making
- Consistently documents the status of tasks that support responsibilities in the workflow process in the appropriate locations.
- Consistently completes the financial workflow process using critical thinking skills and interview techniques.
- Works in collaboration with our customers.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
