Access service rep II

Albany Medical Center • Albany, NY

2d

About The Position

The Access Service Representative II is responsible for all Access Service Representative I responsibilities, in addition is willing and provides the flexibility to cross – cover in additional units other than primary unit hired for. Additionally, the Access Service Representative II will have the responsibility to the onboarding/precepting new team members post the Academy Training. This includes providing on the job training of responsibilities specific to position hired into, following the Training Manual outline and providing constructive feedback to ensure the new hire success. The Access Service Representative II is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.

Requirements

• High School Diploma/G.E.D. - required
• 3-5 years applicable experience; customer service and strong computer skill - required
• Ability to onboard new team member, post Academy Training
• Proven customer service skill with ability to exceed expectations
• Ability to multi-task in stressful and high patient volume unit
• Ability to train an adult learner and provide effective, constructive feedback
• Ability to learn in classroom setting; utilizing resources
• Ability to remain composed under pressure
• Ability to review information and draw appropriate conclusion
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded worth ethic

Nice To Haves

• Associate's Degree - preferred
• Hospital or Clinic setting office experience - preferred
• CHAA recommended
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Responsibilities

• Responsible for accurate patient look up to ensure correct patient is being registered, in multiple units across Access and willingly provides coverage as needed, including flexing schedule.
• Provides precepting for new team members at the conclusion of successful completion of The Academy. This includes assuring the Training Manual is imparted as outlined and constructive feedback provided to ensure successful onboarding.
• Responsible for discerning demographic and insurance information to ensure accurate registration
• Responsible to interpret information received from Insurance Payer regarding patient’s eligibility and financial responsibility
• Responsible for discussing financial obligation of patient and collect via cash, credit card or check
• Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly
• Responsible for scanning or managing online form template to maintain the Electronic Health Record
• Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration.
• Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED