ACCESS Scheduler Dispatcher

Kitsap Transit-posted 6 months ago

$33 - $45/Yr

Full-time • Entry Level

Bremerton, WA

Transit and Ground Passenger Transportation

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Join Our Team as an ACCESS Scheduler Dispatcher! Are you passionate about providing top-notch service and positively impacting your community? We're looking for dedicated individuals to plan, organize, schedule, and assign special passenger trip requests and monitor and modify daily work schedules and routes. Starting Pay: $33.88/hr.

Schedules passengers with recurring and one-time special transit needs; assigns trips and prepares daily manifests for established paratransit routes or modifies established routes to accommodate special transportation needs.
Determines vehicle equipment needs for individual passengers; arranges pick-up and drop-off locations and times with passengers and operators.
Assigns trips and vehicles to maximize efficiency of routes; re-evaluates and modifies routes as trip requests and operator and equipment needs change.
Maintains telephone contact with passengers and radio contact and MDT contact with operators to communicate schedules and changes and passengers' needs.
Dispatches/provides work direction for operators on assigned shift; assesses fitness for duty; communicates passenger changes and route modifications throughout the shift.
Receives and responds to operator calls regarding vehicle/equipment problems, traffic, accidents, weather conditions and other requests for information.
Collects, maintains and compiles route and passenger data; provides collected information to appropriate agency departments.
Receives, researches and responds to day-to-day operator and passenger issues, questions, concerns and complaints; ensures appropriate follow-up and resolution.

High school graduation/GED and three (3) years of technical/administrative support experience in a transit or transportation or call center operations function including one (1) year of scheduling/dispatching experience.
Knowledge of department and agency policies and procedures, operators union contract, transit scheduling and dispatching practices, and county geography.
Skill in organizing, scheduling and assigning specialized transportation routes, keeping accurate and detailed records, and conducting basic research.

Experience using public relations techniques in responding to inquiries and complaints.
Familiarity with personal computers and specialized scheduling software and office software including word processing, spreadsheets and database programs in a Windows-based operating environment.

Comprehensive Health Benefits: Choose between a PPO or HMO plan to suit your needs.
Dental and Vision Coverage: Company-paid for you and your dependents for added convenience.
Paid Time Off: Enjoy a generous annual PTO accrual and holiday pay.
Insurance Coverage: Life insurance, short-term disability, or long-term disability benefits available.

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