Access & Retention Coordinator

CSU Careers • Long Beach, CA

4d

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Job Summary Under the direction of the Director, Equity Programs, the Access and Retention Coordinator will deliver comprehensive, coordinated services to both prospective and current Beach Pathway and EOP students. The Coordinator provides holistic guidance that includes academic support, personal and social-emotional coaching, career and post-graduate planning, and assistance navigating financial aid processes to promote students’ educational progress and persistence. The role also includes offering essential life-skills development and community-building support to strengthen students’ sense of belonging and overall success at CSULB. The incumbent provides services that are equitable, inclusive, and provide culturally sensitive services that enhance the quality of campus life. The incumbent uses a student centered and equity minded approach in all communication and service efforts. ACPA’s 2024 and 2026 Most Promising Places to Work in Student Affairs.

Requirements

• Demonstrated ability to exercise sound professional judgment and manage complex or sensitive situations effectively.
• Strong understanding of foster youth experiences, including trauma informed and strengths based practices that promote student well being and persistence.
• Knowledge of the foster care system and barriers commonly faced by current and former foster youth in higher education.
• Ability to maintain strict confidentiality and use discretion when handling sensitive student information.
• Working knowledge of university admissions processes, including EOP and Guardian Scholars eligibility verification.
• Proficiency in office technology and software, including Microsoft Office Suite, Adobe applications, and other productivity tools.
• Excellent written and oral communication skills; ability to draft, edit, proofread, and prepare professional documents and reports, and make presentations to various audiences.
• Ability to respond effectively to complex student inquiries and provide high quality support to diverse stakeholders.
• Strong interpersonal skills; ability to work collaboratively with diverse student populations, colleagues, campus partners, and external agencies.
• Skills in data collection, analysis, report writing, and delivering presentations to groups of varying sizes.
• Strong organizational and time management abilities; ability to prioritize tasks, adapt to changing priorities, and remain composed in fast paced environments.
• Ability to follow instructions, work independently, and apply sound judgment with minimal supervision.
• Experience managing calendars, coordinating meetings, supporting administrators, and supervising student workers or volunteers.
• Ability to coordinate logistics for events, projects, and travel arrangements.
• Ability to plan and execute workshops, engagement activities, and large scale programming.
• Demonstrated ability to create and maintain website content, design flyers, and manage social media platforms.
• Excellent oral communication and interpersonal skills, with experience processing, responding to, and following up on office mail, phone calls, emails, and in person inquiries.
• Consistently reports to work on time and prepared to carry out assigned duties.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required.

Nice To Haves

• Strong knowledge of PeopleSoft, CMS, EAB Navigate, online student information systems, and related database tools (highly preferred).
• Experience working in a university environment preferred.
• Graduate degree in Student Development & Higher Education (SDHE), MSW or closely related graduate degree preferred.
• Valid CA driver's license preferred.

Responsibilities

• Academic Support & Retention Services: Coordinate, implement, and assess academic support services for Beach Pathways and EOP students, ensuring alignment with program goals and university standards.
• Outreach, Admissions & Recruitment: Lead targeted outreach efforts to high schools, community colleges, campus partners, and community based organizations to raise awareness of CSULB, Educational Opportunity Program (EOP), Beach Pathways, and related student support initiatives.
• Coordinate Beach Pathways Mentoring Program: Collect and analyze data on mentoring participation, student satisfaction, and developmental outcomes to support continuous improvement.

Benefits

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees