Access Representative

University of California, Irvine•Orange, CA

12h

About The Position

Incumbent serves as first point of contact for patients in the ambulatory clinics. Enters patient data to the registration system and verifies insurance and/or third party coverage. Handles inbound and outbound calls to patients to effectively schedule, confirm, modify or cancel appointments as a result of operational changes or patient request. Performs general clerical and reception duties.

Requirements

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Minimum 6 months experience working in a customer service position plus 6 months in a call center setting/clinical setting with high call volume; OR 12 months experience working in a call center
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated experience using multi-line telephone system
Demonstrated experience using a computer, including data entry and retrieval
Ability to make simple calculations and perform simple math
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Ability to effectively read, write and speak English

Nice To Haves

Knowledge of University and medical center organizations, policies, procedures and forms
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience working with a patient registration software system
Demonstrated experience working in registration, scheduling and/or authorization process
Demonstrated experience working in a hospital or medical office setting
Bilingual skill in Spanish or Vietnamese or Chinese