Children's Mercy Kc-posted 6 months ago
Remote • Independence, MO

This position provides quality support services of registration and other related tasks within the revenue cycle. The data collection processes performed by this role directly impact departments such as Health Information Management, Patient Financial Services, clinical services, and other areas within the hospital. Individuals in this role often serve as a patient's first impression of customer service prior to the delivery of care. This role will be a weekend only role. Working Saturday and Sunday from 8AM - 8:30PM. At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

  • Obtains, enters, and verifies demographic and financial information in the computer system for registration areas including ambulatory services, ancillary departments, emergency room, urgent care, lab, and radiology.
  • Collects point of service payments in accordance with department policy and practice.
  • Adheres to customer service guidelines for the Patient Access Department and demonstrates excellent customer service delivery in daily interactions.
  • Meets all business and compliance expectations of the department and CMH.
  • HS diploma or equivalent required and 1-2 years experience.
  • One year of experience in customer service, patient access, revenue cycle or business office setting.
  • Associate's Degree preferred and 1-2 years experience.
  • One year of experience in customer service, patient access, revenue cycle or business office setting.
  • The benefits plans at Children's Mercy are designed to meet the changing needs of our employees and their families.
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