Access Representative - Emergency Department

Mosaic Life Care • St. Joseph, MO

100d • $16

About The Position

The E.D. Access Representative greets patients, visitors and ascertains their needs, presenting a professional, courteous appearance. Registers patients timely and accurately online. Follows Patient Access standards to ensure adequate data collection and distribution. This position works under the supervision of the Manager and is employed by Mosaic Health System.

Requirements

• High School Diploma or GED equivalent is required.
• Medical terminology course preferred.
• One year customer service, medical office background preferred.
• Typing of 35 wpm is required.
• Basic Life Support certification required within 90 days of hire.

Responsibilities

• Registers or activates patient accounts timely and accurately, updating if necessary to ensure the integrity of the database, registers medical center outpatient, lab specimens, and emergency room patients.
• Obtains appropriate signatures for the following: Hospital Consent to Treat, Assignment of Insurance Benefits, Notice of Privacy Practice if applicable, Insurance pre-certification arrangements and financial responsibility, this includes contacting family, legal guardian, DPOA, or appropriate person when necessary for consent to treat.
• Routes patients to ensure proper tests are completed in the correct order to guard against treatment delay. Escorts patients and/or family to ancillary departments.
• Verifies Insurance Eligibility on every patient encounter. Collects deductibles and co-pay amounts from patients upon admission.
• Assures confidentiality of information regarding patients, hospital personnel and medical staff.
• Complies with all departmental standards regarding attendance/performance and acts as a role model for fellow staff members.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees