Access Representative, Behavioral Health
About The Position
The Access Representative, Behavioral Health works under the direction of the Access Supervisor with a team of program staff members to perform a variety of administrative tasks and assist clients within various Behavioral Health and Substance Abuse Treatment Programs. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE.
Requirements
- High school diploma or GED required.
- Administrative and customer service experience in a medical office, hospital or clinic preferred
- BLS Certification Required
- Valid Drivers License required.
Nice To Haves
- Bilingual English/Spanish preferred
Responsibilities
- Provide excellent customer service, answer phones and provide information.
- Assist with scheduling appointments and performing reminder calls.
- Maintain, file, and scan documents including making copies and assisting clients in completing forms.
- Verify insurance eligibility and assist clients with how to obtain information about their benefits. Collect payment for services when appropriate.
- Maintain client data tracking spreadsheets in internal and external databases.
- Complete client registration details with consistent accuracy and attention to detail.
- Maintain a clean and organized lobby. Update bulletins including pamphlets displays and brochures.
- Assist with specimen handling for point-of care urine drug tests including processing and interpreting results.
- Maintain an environment of confidentiality.
- Receive and process referrals for various behavioral health programs.
- Some travel may be required.
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
- 18 days of PTO (Vacation & Sick)
- 10 Paid Holidays + 1 Float Holiday
- 2% employer match with employee 4% Contribution 403(b) retirement plan
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
