Access Provisioning Representative

Granite Telecommunications LLC•Quincy, MA

32d

About The Position

The Access Provisioning Representative on this team is responsible for testing of both Broadband and DIA off net services. They will work with carriers to test circuits as well as using command prompt to ping IPs. They will work in Connectwise, Salesforce and Transunion to collect and utilize data for testing results. They will track carrier dispatches to resolve circuit issues and provide directions to Premier when there are issues with circuit or require an action be taken such as a change order

Requirements

Strong organizational and time-management skills with attention to detail
Excellent written and verbal communication skills
Ability to work independently, prioritize workload, and make sound decisions under pressure
Proficient in Microsoft Office Suite; familiarity with internal ticketing or CRM systems
Basic knowledge of networking concepts and terminology (IP, routing, circuit IDs, etc.)
Willingness to obtain and maintain a Public Trust P2 security clearance

Nice To Haves

Bachelor's Degree in Telecommunications, Network Administration, or a related field
Familiarity with access circuit types (DIA, Broadband, Ethernet, Fiber, etc.) and telecom provisioning procedures
Experience working with telecom carriers or vendors on order builds or delivery timelines
Ability to adapt in a fast-paced environment while maintaining accuracy and professionalism

Responsibilities

Work with Carriers to perform speed / circuit testing
Create and manage tickets in Connectwise on all activity
Keep Premier and Project Managers updated on status of health check or testing if applicable
Complete follow up actions when applicable such as carrier dispatches
Manage high volume workload and communicate to Supervisor regarding workload volume when needed
Extract data from Salesforce & Transunion platforms when needed