Access Point Apprentice-2
About The Position
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Access Point Apprentice-2 Job Overview • Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. • Provide technical operations support as part of a 24x7x365 global team for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users. • Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. • Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement. • Have you worked in an operations center environment? • Do you like to triage issues and drive events to resolution? • Do you like to interact with Customers, vendors, and support teams on a global scale?
Requirements
- Effective problem and troubleshooting skills.
- Effective written and verbal communication skills.
- Effective organization skills.
- Effective interpersonal skills.
Nice To Haves
- Basic knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS) a plus
- Knowledge in UNIX, Mainframe, Production Control, File Transfer a plus
- Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology a plus
Responsibilities
- Monitor and take corrective action for problems while minimizing customer impact.
- Create and/or update internal tickets to document monitoring and recovery steps.
- Perform routine maintenance procedures as required by policy or procedure.
- Maintain metrics as defined by management.
- Execute Incident, Change, and Problem Management processes.
- Perform effective vendor management techniques to ensure forward-progress managed Incidents.
- Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
- Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
