Access/Outreach Specialist

American Addiction Centers • Charlotte, NC

83d • $19 - $29

About The Position

The position is for a full-time role in the Neurosurgery department at Advocate Health in Charlotte. The role involves answering inbound and outbound calls, scheduling appointments for various healthcare providers, and managing patient communications. The candidate will also handle appointment reminders, prescription refills, and necessary referrals for specialist appointments. The work environment is fast-paced, requiring effective communication and organizational skills.

Requirements

• High School Diploma or GED required.
• Associates degree in healthcare related field preferred.
• Medical, secretarial, and/or customer service experience required.
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.

Responsibilities

• Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers.
• Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians.
• Contacts patients by phone to remind them of upcoming appointments and provides special instructions if needed.
• Cancels and reschedules appointments as needed.
• Takes requests for refills, labs, and test results.
• Assists with patient message call backs and prescription refill questions.
• Organizes, expedites, and follows up on any paperwork related to patient care.
• Opens, sorts, and distributes mail, correspondence, transcription, lab results, and diagnostic testing.
• Assists with identifying and initiating necessary referrals for specialist appointments, procedures, or tests.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees