Access & Outreach Specialist SE- Atrium Health BH Psychiatry & Counseling
About The Position
Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient. Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed. Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions. Organizes, expedites and follows-up on any paperwork related to patient care. Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned. Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.
Requirements
- High School Diploma or GED required
- Medical, secretarial, and/or customer service experience required.
Nice To Haves
- Associates degree in healthcare related field preferred.
- 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred.
- Experience as CMA/RMA, MOA or in a call center environment preferred.
Responsibilities
- Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
- Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
- Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed.
- Cancels and reschedules appointments as needed.
- Takes requests for refills, labs and test results, if required.
- Assists with patient message call backs and prescription refill questions.
- Organizes, expedites and follows-up on any paperwork related to patient care.
- Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
- Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
