Access Operations Associate (Patient Access to Health Care) Full Time (08-HR) Days

Stanford Health Care • Newark, NE

10d • $33 - $37

About The Position

The Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires

Requirements

• High School Diploma or GED High school diploma or GED equivalent.
• Two (2) years of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment
• Type 40 words per minute
• Intermediate computer skills (Windows, Excel, and Word)
• Good communication, customer service, interpersonal skills and cross-cultural competency.
• Knowledge of medical terminology
• Demonstrated knowledge of proper English grammar in speaking and writing
• Effectively listen to resolve patient's/customers inquiries
• Maintain respect and composure in stressful situations
• Navigate complex software tools and accurately input data
• Effectively document caller notes into the medical record
• Ability to adjust communication to fit the needs and level of understanding of the receiver
• Ability to apply business logic to resolve patient/customer issues while managing multiple priorities
• Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment
• Ability to plan, prioritize, and organize work independently with attention to detail

Responsibilities

• Obtains insurance authorization as necessary and communicate status to patients
• Coordinates outpatient appointments and conjunctive services
• Assists patients needing to schedule across multiple departments/specialties
• Assists community physicians requesting to consult with SHC physicians
• Provides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed
• Educates patients on providing medical records and other medical documentation needed for SHC appointments
• Communicates with patients regarding insurance authorizations (including approvals and denials) and request required clinical documentation when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees