Access Network Engineer

IQ Fiber•Jacksonville, FL

About The Position

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We're looking for energetic, collaborative, and customer-focused talent who can proactively move our business forward. In return, you'll find a place where your voice matters, where our team works hard and has fun. And, if you're like us, you'll know you've made a Smarter career choice. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Position Summary: The Access Network Engineer is responsible for helping IQ Fiber deliver the best possible Broadband Internet service to customers in our growing service areas. The Access Network Engineer assists in the design and configuration of access networks, Wi-Fi systems, and core networks. IQ Fiber Access Network Engineers work with various carrier-class network equipment, switches, routers, OLTs, servers, Wi-Fi devices, and other gear. The successful candidate will support other team members and customers with installation, configuration, troubleshooting, and training. The position is a full-time position that also requires participation in an after-hours on-call support program. This is a unique opportunity to get involved in a cutting-edge startup operating in a growing industry.

Requirements

Proven experience in a network engineer role
Experience working with fiber optics, GPON, XGS-PON, 25G PON, 50G PON
Deep experience working with CPEs and Wi-Fi equipment
Deep experience working with XGS-PON deployments
Experience with the Juniper MX and QFX product lines
Experience with Nokia PON solutions (Lightspan OLTs) required or strongly preferred
Minimum three years experience in telecommunications or networking preferred; or equivalent combination of education and experience
Experience working with DHCP, VLANs, Static and Dynamic Routing Protocols, VPNs, g8032
Ability to utilize considerable independent judgment, discretion, and initiative in carrying out day-to-day responsibilities
Basic knowledge of telecommunications systems and operations
Ability to read, analyze, and interpret technical requirements, methods of procedures, and product data sheets
Ability to use inductive reasoning techniques to effectively troubleshoot systems problems
Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds
Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends
A desire and ability to understand the diverse needs of internal and external customers and to create experiences and deliver services that exceed their expectations
A desire and ability to utilize digital tools for organizational information, individual, and teamwork

Nice To Haves

Experience with Nokia Altiplano Access Controller for OLT management, subscriber/service provisioning, and automation is highly preferred.
Experience with Nokia 7750 SR-series routers a strong plus
Other networking related credentials a plus (i.e. (JNCIA, JNCIS-SP, JNCIP-SP, JNCIE-SP, NRS I, NRS II, SRA, CCNP, CCIE, Network+)

Responsibilities

Design, configure, maintain, and troubleshoot IQ Fiber’s Access Networks.
Support field engineers in the deployment and expansion of IQ Fiber’s Access Network.
Support IQ Fiber Broadband Network Engineers with design, configuration, enhancement, and troubleshooting of IQ Fiber’s Core Networks.
Appropriately escalate critical network conditions to Technical Operations and Outside Plant staff.
Configure, manage, and optimize network monitoring and alerting systems.
Make recommendations for improving the performance and operation of the IQ Fiber network based on the analysis of data.
Create and administer detailed, technical MOPs (Methods of Procedure) to facilitate maintenance and upgrades of IQ Fiber’s Access Network.
Develop and optimize procedures for deploying customer LAN and Wi-Fi networks.
Provide support to IQ Fiber’s NOC and Technical Support personnel on advanced Access Network related escalations
Develop and optimize processes and procedures for diagnosing and troubleshooting IQ Fiber customer LAN and Wi-Fi issues.
Interface with Access Equipment Vendors to manage OLT and CPE hardware models and firmware versions.
Develop, execute, and maintain Acceptance Testing Procedures for Access Equipment hardware, software, and integrations.
Assist in the configuration and support of public Wi-Fi network services.
Participate in an on-call rotation with a team of Network Engineers.
Other duties as assigned.