Access Navigator Full Time Day Mahwah
About The Position
Serves as the primary point of contact in a high-volume call center environment, providing exceptional customer service to patients, referring physicians, caregivers and the community. Assists with scheduling appointments, coordinating referrals, and facilitating access to services within VMG and The Valley Hospital. Ensures a seamless and positive patient experience by addressing inquiries with professionalism, empathy, and efficiency. Converts calls into scheduled appointments and service utilization while acting as a liaison between referring providers, patients, and specialists to support continuity of care.
Requirements
- Associates degree required. In lieu of a degree a minimum of 1 year as a BA in a VMG specialty office or a minimum of 3 years in a Valley scheduling position.
- Health care experience, including medical terminology and managed care, call center experience and 2-3 years of customer service strongly preferred.
- The Access Navigator must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations.
- Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team.
- Demonstrate empathy, integrity, honesty and compassion in difficult conversations.
- Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions.
- Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries.
- Ability to navigate the health care system in effort to obtain necessary information.
- Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented.
- Demonstrates excellent communication, organizational, and interpersonal skills.
- Pleasant and professional phone skills with good diction, tone, and pace.
- Strong written and communication skills required including grammar and spelling.
- Ability to work quickly while making accurate decisions is required.
- Must be able to use general office equipment including multi-line telephone system.
Responsibilities
- Serves as the primary point of contact in a high-volume call center environment
- Assists with scheduling appointments
- Coordinates referrals
- Facilitates access to services within VMG and The Valley Hospital
- Ensures a seamless and positive patient experience
- Acts as a liaison between referring providers, patients, and specialists to support continuity of care
- Converts calls into scheduled appointments and service utilization
Benefits
- Medical/Prescription, Dental & Vision
- Discount Program (Full Time/Part Time Employees)
- Group Term Life Insurance and AD&D(Full Time Employees)
- Flexible Spending Accounts and Commuter Benefit Plans
- Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
- 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
- Retirement Plan
- Tuition Assistance
- Employee Assistance Program (EAP)
- Valley Health LifeStyles Fitness Center Membership Discount
- Day Care Discounts for Various Daycare Facilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
