Access Navigator

Ochsner Health • Slidell, LA

78d • Remote

About The Position

This job is responsible for managing high-end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. Furthermore, this job will work collaboratively with resources such as the Regional Referral Center, and/or Clinic Concierge.

Requirements

• High School diploma or equivalent.
• 2 years' experience in appointment scheduling, customer service, or related field.
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Good time management skills.
• Ability to work collaboratively with various departments.
• Ability to exercise sound judgment in handling difficult/escalated situations.

Nice To Haves

• Bachelor's degree.
• Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to both patients and providers via web tools.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet the needs of patients.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED